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Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Standard shipping usually takes 3-7 business days, while express options may take 1-3 business days.
Do you ship internationally?
Yes, we offer international shipping! Delivery times depend on the destination
and local customs processing.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the chosen
shipping method. We occasionally offer free shipping promotions, so keep an eye
out!
Can I track my order?
Absolutely! Once your order has shipped, you will receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original
packaging, and accompanied by proof of purchase. Certain items (such as customized products) may be non-refundable.
How do I initiate a return?
Simply contact our support team at [your email] with your order number, and we’ll guide you through the return process.
Do you offer exchanges?
Yes! If you need a different size or a replacement, let us know, and we’ll arrange an exchange if the item is in stock.
Who covers the return shipping cost?
If the return is due to a defect or our error, we’ll cover the return shipping. Otherwise, customers are responsible for return shipping costs.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. Contact us ASAP, and we’ll do our best to accommodate your request.
What if I receive a damaged or incorrect item?
We sincerely apologize for the inconvenience! Please contact us within 7 days of receiving your order with photos of the issue, and we’ll make it right.
Products & Stock
Do you restock sold-out items?
Some items may be restocked, while others are limited runs. Sign up for restock notifications on the product page to stay updated.
Do you offer gift wrapping?
No sorry we do not offer this service currently.
How do I know if an item will fit me?
Check out our size guide on the product page or reach out for recommendations!
Contact & Support
How can I contact customer support?
You can reach us via email at [dalhub@hotmail.co.uk] or through our contact form on the website. We aim to respond within 24 hours.
Do you have a physical store?
We are an online-only store at the moment, but we occasionally participate in pop-up events. Follow us on social media for updates!
Have a question that’s not listed here? Feel free to reach out—we’re happy to help!